The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA requires us to provide you with an Initial Disclosure Document, which offers information about us, the products we offer, the services we provide, our charges, our regulatory status, and how to handle complaints.
Who Regulates Us?
Redbridge Motor World Limited is authorised and regulated by the Financial Conduct Authority. Our FCA number is FCA number 835680. You can verify this on the FCA's website at www.FCA.gov.uk/register or by contacting the FCA on 0300 500 8082.
Consumer duty and Treating customers fairly.
Redbridge Motor World Limited is fully committed to treating customers fairly and delivering good outcomes for all customers as a natural result of our commitment to the core values that underpin our culture.
We are dedicated to acting in our customer's best interests, providing fair and transparent services, motor vehicle finance options that meet your individual circumstances and providing continued and ongoing support.
If you have any questions, or concerns, or require further information, please do not hesitate to contact us.
Which Service Will We Provide You With?
At Redbridge Motor World Limited, we offer a non-advised service, which means we cannot give you advice or recommendations on products. We will, however, gather information from you to understand your needs and present a selection of products that
are relevant to your requirements. You will then make your own decision on how to proceed. You will receive pre-contract credit information detailing the terms and conditions of the product you choose, along with any additional fees and interest.
Credit Broking – The services we provide:
Redbridge Motor World Limited will provide you with general information relating to finance products, we will also provide you with details from a range of lenders which are most appropriate for your requirements for funding. For us to assess your needs comprehensively, we may look to obtain information from you which we feel is relevant. This may include but is not exclusive to, details regarding your personal circumstances and what you are looking to achieve from the lease, this will enable us to then identify the best possible finance solutions applicable to you.
What Products Do We Offer?
We provide a limited number of finance products from a selected panel of lenders. We are committed to presenting all the product options available to you, encouraging you to review them to ensure that your chosen product meets your needs. Redbridge Motor World Limited acts as a credit broker, not a lender.
What Will You Have to Pay Us for Our Services?
We do not charge a fee for introducing you to a finance provider. We may receive a fixed commission from the lender, calculated based on the vehicle model, the finance product, or the amount you borrow. This commission does not influence the interest rate you are offered, as all rates are set by the lender. Our goal is to secure finance for you at the most competitive interest rate from our panel of lenders. Details of the commission we receive will be disclosed to you upon request.
If you wish to lodge a complaint, please contact us via:
- Phone: 02085510947
- Post: 400 Roding Lane South, Woodford Green,IG8 8EY
- Email: [email protected] - Please include your name and contact number for us to reach you between 9 am and 5 pm, Monday to Friday.
We will acknowledge your complaint promptly in writing, investigate the matter, and aim to provide a final response within 8 weeks. If we cannot resolve your complaint within this timeframe, we will update you on the status. If you're dissatisfied with our final response, and you are an eligible complainant, you can escalate your complaint to the Financial Ombudsman Service within six months from the date of our final response. They can be contacted via:
- Phone: 0800 023 4567
- Post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
- Email: [email protected]
Confidentiality and Data Protection. Throughout the process of administering services for you we will need to collect personal information from you and pass this information to one or more third-party organizations in order for them to supply any services you request.
This may include passing this information to one or more potential lenders or credit brokers to enable them to make a credit decision. These lenders may use your information to conduct an affordability and creditworthiness assessment and will do so using the consent given by you.
This may include sharing your information with credit reference agencies and other companies for use in credit decisions and fraud prevention. For full details of where
your information will be sent, and the purpose for doing so, or to cancel your consent for the processing of your personal data, please contact us. In cases where your initial application may be refused by the most suitable lender, your application may be referred to other lenders or credit brokers who may also share information with credit reference agencies to assess your application for finance.
Those lenders or credit brokers will not use your personal information to provide you with promotional or marketing material unless you opt-in to receive this material directly from them.
A copy of our privacy policy, which details how your information will be processed and your rights, is freely available upon request. To request this information please contact us:
Our Trading Address:
400 Roding Lane South, Woodford Green, IG8 8EY
FCA Number: 835680.
Redbridge Motor World Limited is a Credit Broker, not a Lender, and works with a limited number of providers, the representative finance examples provided are for illustrative purposes only and may change subject to underwriting decisions. A Commission may be paid for Introducing this transaction to the lender.
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